Reservation terms

Terms & Conditions

Reservation terms for scooter and motorbike rentals. By booking with Joyful d.o.o. you agree to the rules below.

Reservations

·Always confirm availability with us immediately before making the payment. Availability may change quickly, and a previous confirmation does not guarantee that the scooter or motorbike is still available.
·When making a reservation, please provide the pickup and drop-off dates and times.
·A booking fee of 20% of the total amount is required to secure your reservation.
·Payment methods: PayPal, bank transfer, Revolut, or cash in person (if you are already in Zadar). We don't accept credit cards.
·After making the payment, please send us a screenshot of the transaction as proof. Not needed if paid in cash.
·If you arrive more than 1 hour late without notice, your reservation will be automatically cancelled and the booking fee is non-refundable.
·If we cannot provide your booked scooter or motorbike (e.g. after an accident or damage caused by another client), you get a replacement vehicle or a full refund of your booking fee.
·Driving a scooter or motorbike requires prior experience. If we notice that you don't have sufficient experience to ride safely, we reserve the right to decline the reservation without refund.

·Security deposit: €250 per bike, refunded after drop-off if no damage.
·Booking fee: 20% of total. Secures your dates, non-refundable on cancellation.
·Payment methods: PayPal (Friends & Family preferred, no fee), bank transfer, Revolut, or cash on arrival.
·We don't accept credit cards.

·Pick-up and drop-off at Velebitska Ulica 2, 23000 Zadar.
·Open Mon-Sun, 09:00 to 19:00.
·Pick-up and return slots are 30-minute intervals between 09:00 and 19:00.
·15-minute grace period at return. 15 to 30 minutes late: €15. More than 30 minutes up to 2 hours: €50. More than 2 hours: one additional rental day. Return outside business hours: flat fee of €30.
·Send the deposit transaction screenshot after paying so we can verify and confirm.

·Basic insurance is included in every rental and covers theft of the bike as well as engine damage and mechanical defects, unless caused by operating error or negligence.
·All external, cosmetic and structural damage from falls, accidents, vandalism or scratches, as well as tire damage and flats, is the renter's responsibility.
·If a third party causes an accident, you must call the police and obtain an official report. The responsible party is liable.
·Helmets are always provided.
·All bikes are handed over in perfect working condition. We ask renters to inspect the bike, take photos and videos at pickup, and return it in the same condition.

·The deposit is retained to cover the initial repair costs. The bike is assessed at an authorized dealer workshop (e.g. Piaggio Center Zadar, KTM Moto Špica) and repaired with original parts. The renter pays the costs per the workshop invoice; if they exceed the deposit, the difference must be paid. A copy of the invoice is always provided.
·Roadside breakdown service: always free for mechanical defects. For renter fault, tire or accident: free up to 5 km, 5 to 20 km €30, over 20 km from €50 (depending on distance and transport), Preko Island €150, Dugi Otok Island €500.
·Lost key: €50 replacement fee plus any applicable breakdown service depending on location.
·In case of engine failure unrelated to renter behaviour, we cover all costs.

·Every bike is handed over with a full tank. Please return it with a full tank as well.
·If returned not fully fuelled, we charge the missing fuel plus a refuelling fee.

·Bring your valid licence to pickup. No licence, no ride. Owner verifies the licence category matches the bike's class.
·Driving requires prior riding experience. For 50cc scooters with a B licence, the AM licence must have been issued at least 6 months before the B licence; this does not apply with an A1, A2 or A licence. If we determine at pickup that experience is insufficient to safely handle the bike, we reserve the right to decline the rental. The booking fee is non-refundable in that case, so please be honest about your experience when booking.
·The renter assumes full responsibility for all accidents, damages and injuries during the rental period.

Joyful d.o.o. · OIB 84055846851 · Velebitska Ulica 2, 23000 Zadar

Questions? Reach us at rentamotobooking@gmail.com or via WhatsApp on the contact page.