FAQ

The booking fee (20% of the total amount) is not refunded if the renter cancels. The renter can cancel at any time via the link in the booking confirmation. If we cannot provide the booked vehicle (e.g. because it is out of service after an accident or damage caused by another customer), the renter gets a replacement vehicle or a full refund of the booking fee.

To make a reservation, select the vehicle you like on our website and click “Book Now” to check availability, then pick your preferred dates and times. To book several vehicles at once, use the “Multibooking” option in the menu. If you can't use any of the online payment options, you can also book in person, but please contact us to check availability before arriving, as it can change quickly. A 20% booking fee secures your dates. Pay via PayPal, bank transfer, Revolut or cash on arrival, and send us a screenshot of the transaction as confirmation. We don't accept credit cards. If you arrive more than 1 hour late without notice, the reservation is automatically cancelled.

All vehicles are delivered in flawless, roadworthy condition. For mutual protection, the renter is required to: Thoroughly inspect the vehicle prior to departure. Take clear photos and videos from all angles at pickup (including any existing scratches/damage). Return the vehicle in the same documented condition (normal wear excluded). These recordings serve as official proof in case of discrepancies.

Riding requires prior experience. For 50cc scooters rented with a B licence, this means: your AM licence must have been issued at least 6 months before your B licence (see the dates on your licence). If that is not the case, you cannot rent a 50cc scooter with a B licence. With a motorcycle licence (A1, A2 or A) you do not need an AM licence. If at pickup we determine you don't have enough experience to safely handle the scooter or bike, we reserve the right to decline the rental. In that case the booking fee is non-refundable, so please be honest about your experience when booking.

No. We don't offer or fit phone holders, and you can't bring your own either. None of our bikes come with one. Please plan your route before you head out.

Every bike is handed over with a full tank. Please return it with a full tank as well. If you return the bike not fully fuelled, we charge the missing fuel plus a refuelling fee.

Two practical options: ride with a passenger who handles directions, or use a Bluetooth in-ear navigation set for turn-by-turn audio without taking your eyes off the road. Either way, plan your route before pickup.

By signing, the renter confirms: Holding a valid driver's license for the appropriate vehicle category and possessing sufficient riding experience. Being informed about the challenging local traffic conditions in and around Zadar (especially extremely slick polished coastal asphalt, dust accumulation, and slip hazards when wet). Note: Decisive for the rental contract are the signed Terms & Conditions of SickMotos d.o.o. at vehicle handover.

The vehicle must be returned at the agreed time and location. Grace Period: A 15-minute grace period applies. 15 to 30 minutes late: €15. More than 30 minutes up to 2 hours late: €50. More than 2 hours late: one additional rental day is charged. Return outside business hours: flat fee of €30.

Roadside assistance for technical/mechanical defects (e.g. engine failure) or theft processing is FREE OF CHARGE including vehicle pickup and return transport. For incidents caused by the renter (e.g., flat tire, dead battery, key loss, fall/accident), the following fees apply: Up to 5 km radius: always free, even for renter fault. 5 to 20 km: free for mechanical defects, €30 service fee for renter fault, tire or accident. Over 20 km distance: free for mechanical defects, from €50 (variable by distance + transport) for renter fault, tire or accident. Preko Island: free for mechanical defects, €150 flat fee for renter fault, tire or accident. Dugi Otok Island: free for mechanical defects, €500 flat fee for renter fault, tire or accident.

Basic insurance is included in the rental price. Covered: Vehicle theft and mechanical/engine breakdowns (unless caused by operational error or negligence). NOT covered (Renter fully liable): All external, optical, structural, or physical damage caused by falls, accidents, vandalism, scratches, and tire punctures/flats.

The renter bears full responsibility for all accidents, damages, or injuries during the rental period. Crucial for third-party fault: IF the accident was caused by a third party, the police MUST be called immediately and an official Police Report created. The party at fault or their insurance covers damages.

In case of vehicle damage, the following transparent procedure applies: 1. The security deposit is initially retained to cover initial repair expenses. 2. The vehicle is taken to an authorized official dealership for inspection and repair (e.g., Piaggio Center Zadar, KTM Moto Špica). 3. Repairs are performed strictly using Original OEM Spare Parts. 4. The renter agrees to cover the total costs according to the official dealer invoice/estimate. If repair costs exceed the deposit, the remaining balance must be paid. 5. For full transparency, the renter receives a copy of the official dealer invoice.

In case of loss, damage, or locking the key inside, a replacement key will be delivered. A flat fee of €50 is charged, plus any call-out or roadside assistance fees depending on location.